Terms of Service
Last updated: November 14, 2026
1. Acceptance of These Terms
By using Translate.it (the “Site”) or placing an order through it, you agree to these Terms of Service. If you do not agree, please do not use the Site or our services.
2. Who We Are & What We Provide
Translate.it is operated by TRANSLATE.IT LLC, a Montana limited liability company with its address at 127 N Higgins Ave Ste 307d #3473, Missoula, MT 59802, United States (“we”, “us”). We are a private document-translation service. We translate documents you upload, such as contracts, financial statements, academic records, medical reports and personal correspondence, into the language you select. Each translation is done by a professional translator and delivered as a PDF with a certificate of accuracy signed by that translator. If you choose it, we also mail a printed copy.
We are not a government agency. Whether a recipient accepts a translation, for example a court, embassy, university or employer, is their decision, and some recipients require a sworn or notarised translator in their own country. Please check what your recipient needs before ordering.
3. Your Obligations
- You must have the right to submit the documents you upload for translation.
- You must provide legible files that include every page you want translated.
- You may not use our services for any unlawful purpose, including altering, forging or misrepresenting documents.
4. Orders, Pricing & Payment
Prices are shown on the Site and charged in US dollars at checkout. Payments are processed by Stripe; we never see or store your full card details. An order is accepted once we confirm it by email after successful payment.
5. Turnaround & Delivery
Digital translations are usually delivered by email within 1–2 business days after your payment and files are confirmed. Longer or complex documents may take more time, and we will tell you if that is the case. Printed copies are mailed to the address you provide, as described in our Shipping Policy.
6. Accuracy & Corrections
We translate the content of your document faithfully. Names, numbers and dates are reproduced as they appear in the original unless you ask otherwise in your order notes. If we made a mistake, we correct it and reissue the translation free of charge.
7. Intellectual Property
All content on the Site, including text, design, graphics and logos, belongs to us or our licensors. You may not reproduce it without permission, except for personal, non-commercial viewing. You keep all rights to your own documents.
8. Limitation of Liability
To the extent permitted by law, our total liability for any claim arising from your use of the Site or our services is limited to the amount you paid for the order concerned. We are not liable for indirect or consequential losses, including a recipient declining to accept a translation.
9. Changes to These Terms
We may update these Terms from time to time. The version published here when you place your order applies to that order.
10. Governing Law & Contact
These Terms are governed by the laws of the State of Montana, United States. Questions about these Terms: email contact@translateitglobal.com or use our contact form.
Privacy Policy
Last updated: November 14, 2026
1. Information We Collect
- Contact details: your name, email address, optional phone number, and your shipping address if you order a printed copy.
- Your documents: the files you upload and the languages you choose, including any personal information those documents contain.
- Order details: delivery option, number of documents and any notes you add. Card details are collected directly by Stripe, not by us.
- Usage data: how visitors use the Site, collected through the analytics tools listed below.
2. How We Use Your Information
We use your information only to translate and deliver your documents, contact you about your order, provide support, prevent fraud, meet legal obligations and improve the Site. We do not sell your personal data.
3. Service Providers
- Cloudinary: secure storage of the files you upload.
- Stripe: payment processing.
- Our email provider: to send you order confirmations and updates.
- Google Analytics & Google Ads: site analytics and ad-conversion measurement.
- PostHog: product analytics.
- Postal carriers: your name and address, to deliver a printed copy.
Each provider processes your data under its own privacy safeguards and only as far as its role requires.
4. Confidentiality of Your Documents
Your documents are only seen by the staff and translators working on your order. Files are transferred over encrypted connections, and access is restricted to authorised people.
5. Data Retention
We keep uploaded files and translations for 90 days after delivery so we can issue corrections, then delete them. We keep order records for as long as accounting law requires. You can ask us to delete your files sooner.
6. Your Rights
Depending on where you live (including under the GDPR in the EU/EEA), you may have the right to access, correct, export or delete your personal data, and to object to or restrict some processing. Email contact@translateitglobal.com or use our contact form; we reply within 30 days.
7. Cookies
We use analytics and advertising cookies (Google Analytics, Google Ads and PostHog) only if you click “Accept” in our cookie banner. If you click “Reject”, they are not loaded. The site also stores your cookie choice in your browser so we don’t ask again. You can change your choice at any time with the “Cookie Settings” link at the bottom of every page.
8. Contact
Privacy questions or requests: email contact@translateitglobal.com or use our contact form. Data controller: TRANSLATE.IT LLC, 127 N Higgins Ave Ste 307d #3473, Missoula, MT 59802, United States.
Refund Policy
Last updated: November 14, 2026
1. Our Guarantee
If we cannot complete your translation, you get a full refund. You can also cancel for a full refund before work starts (see the Cancellation Policy).
2. When You Get a Full Refund
- We are unable to translate your document, for example because the language pair is unavailable or the file cannot be read and you are unable to send a better one.
- You cancel before work on your translation has started.
- You were charged twice for the same order.
3. When a Refund May Be Partial or Refused
- The translation has already been delivered and is accurate. We may offer a partial refund at our discretion.
- The printed copy has already been mailed. The $20 printing and postage charge is then non-refundable, except for lost or damaged copies (see our Shipping Policy).
- The files or details you provided were incomplete or wrong and you decline to correct them.
4. Free Corrections
If your translation contains an error we made, we correct and reissue it free of charge, including reprinting and reposting a printed copy.
5. How to Request a Refund
Email contact@translateitglobal.com or use our contact form with your order number and the reason for your request. We reply within 24 hours. Approved refunds go back to your original payment method within 5–10 business days.
Cancellation Policy
Last updated: November 14, 2026
1. Before Work Starts: Free Cancellation
You can cancel your order at any time before a translator starts working on it and receive a full refund. We usually start within one business day of your payment and files being confirmed.
2. After Work Has Started
If you cancel after a translator has started, we refund the documents that have not been started yet. A document that is already being translated cannot be cancelled.
3. After Delivery
Once your translation has been delivered, the order cannot be cancelled. If something is wrong, we correct it free of charge (see the Refund Policy).
4. Printed Copies
You can cancel the printed copy for a refund of the $20 printing and postage charge until it has been mailed.
5. Unpaid or Incomplete Orders
If an order is not paid, or we have not received the files we need within 30 days, we cancel it. Any payment received is refunded in full.
6. How to Cancel
Email contact@translateitglobal.com or use our contact form with your order number. We confirm your cancellation by email, and refunds go back to your original payment method within 5–10 business days.
Shipping Policy
Last updated: November 14, 2026
1. What We Ship
Only orders with the “Certified + Printed” option include a physical item: a printed copy of your translation with the signed certificate of accuracy. Every order, printed or not, also receives the certified PDF by email.
2. Cost
Printing and postage are included in the Certified + Printed price. There are no extra shipping fees. Customs duties or import taxes, if any apply in your country, are the recipient’s responsibility; printed documents rarely attract them.
3. When We Ship
We mail the printed copy within 2 business days after the digital translation is delivered and you have had the chance to confirm names and details.
4. Carriers & Delivery Times
We ship worldwide with a tracked postal service (USPS for US addresses). Printed copies usually arrive within 7–10 business days of being mailed, wherever you are.
Delivery times are estimates from the carrier and are not guaranteed; customs checks can occasionally add a few days. Tracking is provided where the destination country supports it. If you need faster delivery, tell us in your order notes before payment and we will quote an express option.
5. Shipping Address
Please check your address carefully at checkout. If you notice a mistake, contact us before the copy is mailed and we will update it. If a copy is returned to us because of an incorrect address, we can resend it once you pay the postage again.
6. Lost or Damaged Copies
If your printed copy has not arrived within 20 business days after we mail it, or arrives damaged, contact us. We will reprint and resend it free of charge, or refund the $20 printing and postage charge, as you prefer.
7. Questions
For any shipping question, email contact@translateitglobal.com or use our contact form and include your order number.
Legal Disclaimer
Last updated: November 14, 2026
1. Private Service, Not a Government Agency
Translate.it is operated by TRANSLATE.IT LLC, a private company. We are not a government body and are not affiliated with, endorsed by or acting for any government, embassy or official authority.
2. Nature of a Certified Translation
A certified translation is a translation accompanied by a signed statement that it accurately reflects the original. It is not a sworn, notarised or apostilled translation unless that is stated in writing for your order. It does not replace or validate the original document, which you should keep and present alongside the translation.
3. Acceptance Is Not Guaranteed
Each recipient decides which translations it accepts. Some courts, immigration offices and universities require a sworn translator registered in their own country. Check your recipient’s requirements before ordering.
4. No Legal Advice
Nothing on this Site is legal advice.
5. External Links
The Site may link to third-party websites. We are not responsible for their content or practices.
6. Contact
Questions about this disclaimer: email contact@translateitglobal.com or use our contact form.